Orders are packed and shipped during the 5-working days i.e. Monday - Saturday. We aim to dispatch the orders within 2 to 4 business days. In cases the order is placed around special holidays or weekends it will be shifted to the next week.
If any issue occurs during the payment procedure the delivery will be delayed on an additional 2 business days. The order might take longer to arrive in case of bad weather, political disruptions, flight delays, and other unforeseen circumstances.
After the order is dispatched it will take 3-6 business days to reach the users. For the North East States and Jammu & Kashmir, it might take up to 9 business days.
In case the users want to change the delivery address then the user will have to re-purchase the product and cancel the previous order.
Please do not accept any order if the seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
Our delivery partner will make a maximum of three attempts to deliver the order. If the user is unable to receive it we have the right to cancel the order and a refund will be initiated executing the COD charges.
Here at kenrock.in we offer premium quality products and come with a year warranty but in case of any damage, the user can exchange the products within 7 days of delivery. Kindly note, that the option of exchanging the product is available only once per order.
When the user submits the complaint of any kind of damage we might ask them to share a picture with our customer care team.
We request the users to pack the returned items securely to avoid loss and damage. Our pick up service will arrive at the provided pin code to get the item. Once we receive the product, we will analyze it and then initiate the refund. The user will receive a refund within 5-7 working days.