Kenrock respects its user’s privacy. This privacy policy defines the way kenrock.in collects and uses the information. Kenrock advises it’s users to please go through the policy carefully. By assessing it the users agree that kenrock.in can collect and use the information provided by the user as per the terms mentioned in the policy. 

If the users have a query or a contrary opinion about this they can contact us at kenrock.in. 

The policy is not applicable to products, operations, people or processes that are not associated with or owned by Kenrock.   

Through this document, we aim to gain the user’s trust that they can use our website and products as well as share the user’s information without any hesitation. We will also like to make the users aware of Kenrock policy and way to use the information provided by them.

 

Information that may be provided by the Users

Kenrock.in saves the information provided by them while singing, use, visits, and other accessible websites. 

Please note that kenrock.in does not collect the bank details such as credit/debit card number, expiration date, CVV, etc. We may only collect additional information in case the user participates in any promotional activity or provide kenrock.in while giving feedback and filling up the profile forms. To improve the user experience and chance of our website and products Kenrock follows customer traffic patterns and the use of the user’s website. We get immediate access to some anonyms and standard information available on the logs of the website, servers, collected by cookies. 

The collection of information is not limited to Computer-identification, IP address, domain server used while using our website,  type of computer,  type of browser. Personally identified information may include contact details and the full name of the user, PIN code, preference/interests, opinion. This information is accessible due to the user’s visit, clicks, activity on the websites, searches.                            

 

When and How the Information is Collected by Kenrock

Kenrock will collect anonymous traffic information while the users are visiting the website. 

We collect the user’s personally identifiable details when to register or visit as a guest. Whiling signing in we can ask the user’s basic information and contact details like name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests, etc. After signing in Kenrock can contact the users through notification, messages, emails, etc to make them aware of the modifications and new services. In order to fulfill the user’s demands, we have the right to ask for the user’s personal information during the purchase. This information is used during the billing process as well. In case of cancellation or any other issue, we will use this information to contact the user. Other websites under Kenrock will follow the same privacy policy. We might create a discussion forum or introduce the messaging option to the users. Kindly note that information shared on these platforms is considered public information.

 

How Kenrock Uses This Information

  1. Send the user’s password reminders or confirmations
  2. Fresh arrivals
  3. Special offers
  4. Changes in policies or terms
  5. Solve the user’s quires
  6. Preserve social history falling under the provisions of laws of India
  7. Deliver a good and personalized experience
  8. Understand the demands
  9. Administer and manage the website better

 

Alliances and Partners

Kenrock shall share the user’s information with its alliances those are associated with the company and help us provide services on our behalf. That includes companies that manage online content, offer services linked to our service. 

We can rent, sell or share the user’s information under the following circumstances

  1. Subpoenas, court orders
  2. Investigate suspected unlawful activities
  3. Violation of kenrock’s terms to avoid legal claims

We have the user’s permission to share if

  1. Provide services
  2. Necessary for judicial proceedings

 

Cookies

A small text that acts like record keepers of computer systems is known as cookies. Kenrock uses it to store and link the information provided by the user. Any user can choose to accept or decline cookies.  

Session ID cookies and persistent cookies both are used by us. The session cookies are used to easy and safe navigation towards the website. It expires as and when the browser is closed. A persistent cookie is an expected life and is used to save information in a hard drive. In case of rejection by the users, it can obstruct their activities in some areas. 

The alliances/partners may set cookies through banners/posts; Knerock has no control over it. We take the responsibility of cookies used by us not our partners. We also use point of collection pages of email address but we do not use them in any way. kenrock.in collects information like a connection to the Internet, IP address while the visit. That helps us understand the user’s preferences and show them options accordingly. 

 

Voluntary Disclosure

Sharing personal information is completely voluntary for customers. In case the user wants to change, update or block the provided information they can contact our Customer Care Team. The request will be taken into account thereby removing all the information from our databases. 

 

Security Measures 

We have a physical, electronic and managerial procedure to identify and avoid any kind of loss, misuse, and alteration of the information. 

We can share user’s information with the advertisers as a part of the database. The security of the user’s personal details and contact is of utmost importance to us. Although we have taken measures to safeguard the information the Internet is not totally safe, yet we have no liability regarding any errors while transmission or illegal cyber acts. Kenrock follows general industry standards to maintain security and uses commercially acceptable ways to protect user’s information. 

All information collected by us stays totally safe with us on our database that is protected by a firewall and password protected strictly limited to the concerned authorities. Even if we take measures to secure the information but note that sometimes crimes are inevitable so we cannot guarantee the security of our database.  

 

Updates in Policies

We have the right to change or update the terms of the policy that will be effective immediately and will be posted on our website. 

The updates will be available on the privacy statement, the homepage, and other adequate pages. 

We will also explain the users the way we collect and use the information hence; we reserve the right to update the documents. The user can always share feedbacks regarding it on our website. 

 

Payment Options 

Users can pay via 

  1. Valid Credit/debit cards (VISA, Amex or Master)
  2. Net-banking

While paying the user is redirected to the bank’s official payment gateway website. These gateway websites are very safe as it is encrypted using Industrial Strength Cipher and is securely transmitted to the user’s card issuer for obtaining authorization. To maintain extreme security our systems are capable of VISA and Mastercard Secure Code facility. This means that the user will have to enter their unique code to make the payment. 

If the bank serves have issues and the payment procedure is paused then the users will be notified about it. The transaction will surely be completed within 24 hours. If the user’s card is of the bank outside then the user needs to submit a scanned copy of the front side of the card.